Tactful AI Raises $1M in Pre-Series A to Scale Agentic CX Platform
Egypt-based Tactful AI will expand its enterprise customer experience platform across Egypt and EMEA.
Tactful AI has raised $1 million in a Pre-Series A funding round co-led by Foras AI and M Empire, with participation from a group of deep-tech angel investors. Founded in 2016 by Mohamed Elmasry and Mohamed Hassan, the Egypt-based enterprise AI company develops customer experience technology that unifies interactions, optimises service operations, and supports the practical deployment of agentic AI.
The platform is designed to help organisations move beyond traditional automation towards agentic execution, allowing AI systems to resolve customer requests end to end within defined operational and governance controls. Tactful AI serves enterprise customers across retail, fintech, logistics, and consumer services, using customer data to drive more efficient and responsive service workflows.
The new funding will be used to support growth within Egypt, explore and validate new markets across Europe, the Middle East and Africa, and accelerate research and development. Planned investments include enhancing agentic capabilities, improving platform scalability, and expanding integrations with enterprise systems.
